The online portal www.tangiblyintangible.com and the corresponding mobile application (collectively, ‘TI’) are operated and managed by Ana-Shi Ventures LL.P. (hereinafter referred to as ‘Ana-Shi Ventures’ or ‘We’) having its registered address at 107, 48K Amaya Properties, Bhat-Motera Link Road, Koteshwar, Ahmedabad – 380005.
In order to provide you quality service and support, we collect and generate various data points about you, and/or your entity/organization (in case it is not an individual but a body corporate or any other entity). Data by which you/your entity are identified/recognised is termed as “Personal Data”. Personal Data does not mean or include information that is freely available or accessible in public domain.
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, dissemination and protection of your information when you use TI located at www.tangiblyintangible.com.
We are governed by the provisions of applicable laws in India including the Information Technology Act 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
The terms “you” and “your” refer to the user of the Website. The term “Services” refers to any services offered by TI whether on the Website or otherwise.
This Policy applies only to the information TI collects through its Services, in email, text and other electronic and/or non-electronic communication channels sent through or in connection with its Services. This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party and/or social networks that you use in connection with its Services. We encourage you to consult directly with such third parties about their privacy practices and policies.
Please read this Policy, along with the Terms and Conditions provided on the Website, before using the Website or submitting any personal information to TI.
YOUR CONSENT
Your use of the TI Website, or your registration with us through any mode including that of SD cards, tablets or other storage/transmitting device shall signify your voluntary acceptance of this Policy and your agreement/consent will be legally bound by the same.
If you wish not to agree with the Policy, kindly refrain from using the Website or avail its Services.
LINKS TO OTHER THIRD-PARTY WEBSITES
TI may contain links to other third-party websites to improve its customized content. Any personal information about you collected whilst visiting such websites is not governed by this Policy. TI shall not be responsible nor held liable for and has no control over the practices and content of any website accessed using the links contained on the Website. TI encourages its users to be aware and exercise due discretion and diligence when they leave its Website to read the T&Cs of such third-party websites accessed using links on it. This Policy applies solely to the information collected from you/entity while using the Website.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you/entity (including but not limited to):
This includes information submitted when you download and register on the Website for availing of the Services.
- Create or update your TI account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture;
- If you sign in to the TI account through third-party sign-in services such as Gmail or any other social networking or similar site (collectively referred to as “social media platforms”), an option of which may be provided to you by TI at its sole discretion, you will be allowing us to pass through and receive from social media platforms your log-in information and other user data;
- Use our Services, where we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information;
- Correspond with TI for customer support;
- Participate in the interactive services offered by TI such as discussion boards, workshops, competitions, promotions or surveys, other social media functions or make payments, etc.;
- Enable features voluntarily that require TI’s access to your address book or calendar;
- Report problems for troubleshooting, technical snags; and/or
- Communicate with us via email, we may maintain a record of your communication.
The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible.
TI will, at all times, provide the option to you, not to provide the Personal Information which it seeks from you. Further, you can, at any time while using our Services on the Website, also have an option to withdraw your consent given to it earlier, to use such Personal Information. Withdrawal of the consent by you is required to be sent in writing to us at the contact details provided in this Policy below. In any such event, TI or Ana-Shi Ventures fully reserves the right to withdraw further usage of the Website or provide any further services thereunder to you.
INFORMATION WE COLLECT ABOUT YOU
With regard to each of your visits to the Website, we will automatically collect and analyse the following demographic and other information:
Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address, etc. and the same shall be deemed to be voluntary and shall not be considered as breach of your privacy.
Usage and Preference Information
We collect information as to how you interact with our Services, preferences expressed, and settings chosen. TI may collect user activity and browsing history within the TI and across third-party sites and online services, including those sites and services that include our pixels, widgets, plug-ins, buttons, or related services or through the use of cookies. Our Website collects browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Website, as well as on third party sites and services that have embedded our pixels, widgets, plug-ins, buttons, or related services.
We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.
We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the TI Website.
Stored Information and Files
TI may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the TI to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Policy or at the time of consent or collection.
Information We Receive From Other Sources
We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other services we provide. Users of our Services and other third parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
When you sign-in to the Website with your social media platform account, or otherwise connect to your social media platform account with the services, you consent to our collection, storage, and use, of the information that you make available to us through the social media interface in accordance with this Policy. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media platforms’ privacy policy and help centre for more information about how they share information when you choose to connect your account.
COOKIES
Our Website and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, flash cookies and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to majority of the users.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Disclaimer: Some of the Website features and Services may not function properly if your cookies are disabled.
USE OF YOUR INFORMATION
We may use the information we collect for following purposes, including:
- To provide, personalise, maintain and improve our Products and Services, such as to enable deliveries and other services, enable features to personalise your TI account;
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and Services;
- To administer and enhance the cyber security of the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
- To understand our users (what they do on the Website, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
- To generate and review reports and data about, and to conduct research on our user base and service usage patterns;
- To work with third party service providers in order to personalize the Website or the Services for a better user experience and/or to perform behavioural analysis;
- To allow you to participate in interactive features of our services, if any; or
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- To track with the delivery partner the progress of the delivery or the status of the order placed by our customers.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
Please note that TI will not differentiate between who is using the device to access the Website, so long as the log in/access credentials match with yours. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your username, password, or other security information of your TI account with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
We may share your information with our designers, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside designers to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments.
For the purpose of delivery, we may share your name, phone number and/or profile picture (if applicable), tracking details with our delivery partner/s to provide them the details regarding the shipment.
For Crime Prevention or Investigation
We may share this information with judicial & quasi-judicial authority, governmental agencies or other companies assisting us, when we are:
- Required by law or in good faith to comply with a subpoena, or similar legal process; or
- Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of services and other illegal acts;
- Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
- Required to enforce applicable Terms & Conditions, including investigation of potential violations thereof.
We may share your information with any present or future members/officials of our LL.P. or affiliates for our internal business purposes.
With Advertisers and Advertising Networks
We may work with third parties such as network advertisers to serve advertisements on the Website and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons, flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. We may share your information other than as described in this Policy if we notify you and you consent to the sharing. TI may alert you by email or phone (through SMS/call) to inform you about new service offerings or other information which it perceives might be useful for you.
When you use certain features on the Website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on its forums this information may become publicly available for which you shall be solely responsible.
TI is concerned about safeguarding the confidentiality of your Personal Information. TI has in place appropriate physical, electronic, and procedural safeguards to protect Personal Information it processes and maintains. An illustration being, TI limits access to this Personal Information to authorized employees only, who need to know that information in order to operate, develop or improve its Website.
The third-party service providers with respect to TI and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Website, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Website. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access, however for any lapse outside our purview you shall bear the risks ensuing.
How long does TI retain user data?
Currently, TI retains user data while an account is active and later for at least 3 (three) years. It may alter this practice according to legal and business requirements. For example, it may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, it may shorten the retention period for some types of data if needed to free up storage space. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the services or to comply with legal obligations.
POLICY CHANGES
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the TI Website or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law (Indian Laws), your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
Grievances
TI Complaint Forum shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected] or write to our representative at: 107, 48K Amaya Properties, Bhat-Motera Link Road, Koteshwar, Ahmedabad – 380005.